Delivery & Refund Policy
Delivery Policy
A local delivery fee 30 Dirhams will be added to each order. (For deliveries outside our local delivery area, this fee may vary.) Orders must be received before 3:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day. We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it. Delivery of orders to rural route addresses or cemeteries cannot be guaranteed. We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet.
Refund Policy
In dealing with highly perishable products, if in case anything goes wrong, the customer can bring up a concern or complaint. We will always listen and resolve the issue as quickly as possible. Our customer service staff is trained to respond to concerns and can decide an appropriate course of action on the spot.
If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.
For any complaints regarding quality and service please write to us at with your order no. and delivery date. Refunds will be given at the discretion of the Company Management.
Fresh Flowers cannot be stocked and thus sometimes a particular flower in the composition chosen may be unavailable. In case of non availability of a specific element in the product, Valentino Flowers exercises the option to substitute that element with the next best option; care is always taken not to alter the look and feel of the composition.
Refund will be carried out within 7 working days once one of the above mentioned criteria is met. Once the refund has been successfully processed, you will receive a refund notification via email. Safe keep this refund notification for checking against your monthly credit card bill. Please note that refunds may take up to 60 days to appear on your credit card statement, due to the speed and policies of your bank. Please do await them. Thanks.
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